DutyFlow Refund Policy

DRAFT for legal review, not in force. Last updated 13 October 2026.

This policy is part of the DutyFlow Terms of Service (section 8), and says the same thing in one place.

Try before you pay

Every new business gets a 14-day free trial with every feature. No card is needed to start, and nothing is charged unless the owner chooses a plan.

Refunds

Fees already paid are not refunded, in whole or in part, including for a partly used month. This does not limit any right you have under a law that cannot be excluded.

Cancelling

• You can cancel at any time from Settings → Plan & billing.
• Cancelling stops the next charge. DutyFlow stays open until the end of the month you have paid for.
• After that the manager app closes, but staff can still clock in and the owner can still download all of the business's data.

Changing plan or headcount

• Switching between Core and Pro takes effect immediately, and the price difference for the rest of the month is charged or credited at once.
• When the number of active employees changes, your next monthly bill is for the new number. There is no charge or refund for part of a month.

Payments

Payments are handled by our reseller Paddle.com, which is the Merchant of Record for all orders. For a question about a charge or an invoice you can contact Paddle through the link on your receipt, or write to us at garyflintops@gmail.com.